Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.

Inventory orders are typically shipped the next business day and will be delivered within 1-5 business days.  For more information, please check our Shipping and Return Policy.

Unfortunately, we’re unable to cancel your order once it ships.

For the most efficient resolution to obtain the item you desire, we recommend returning the original item. Once your return is approved, we encourage you to proceed with a separate purchase for the new item.  For more information, please check our Return & Refund Policy.

We deliver your order straight to your address via FedEx & Canada Post. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.

In the unlikely event that you come across any damaged, defective or missing parts, please contact us at support@goblacklyte.com with a photo of the affected area and your order number. Our support specialists will do their best to assist you.