Return & Refund Policy

Our return policy extends for a duration of 30 days from the date of item receipt, providing you with ample time to initiate a return.

 

To initiate a return, kindly contact our customer service at info@goblacklyte.com with your valid proof of purchase. Please note that items returned without prior approval will not be accepted. Upon acceptance of your return request, we will furnish you with a return shipping label and provide comprehensive instructions on where and how to dispatch your package. Please provide return or non-tracking details within 7 days after the return to expedite the processing of your request.

 

For a return to be eligible, the item must remain in its original condition, unworn or unused, with all tags intact, and in its original packaging.

 

In the event that the original packaging is not returned or if either the goods or packaging exhibit visible damages or are found to be missing components upon receipt, a damage fee may be applied. This fee is intended to cover the costs associated with the restoration or replacement of damaged items and to ensure that returned products meet the standards for resale. We kindly request your careful attention to packaging and inspecting items before returning them, as failure to comply with these conditions may result in the imposition of the aforementioned damage fee. This policy is designed to uphold the quality of our products and maintain a fair and transparent return process for all customers. Your understanding and cooperation in adhering to these guidelines are greatly appreciated.

 

For any queries related to returns, feel free to reach out to us at info@goblacklyte.com. We are here to assist you.

 

Damages and Issues

We kindly request you to carefully inspect your order upon receipt. Should you discover any defects, damages, or if an incorrect item has been received, please contact us promptly. This allows us to assess the issue and take appropriate measures to rectify it promptly and ensure your satisfaction.

 

Exceptions / Non-returnable Items

Regrettably, we are unable to accept returns for sale items or gift cards. These items are considered non-returnable.

 

Exchanges

For the most efficient resolution to obtain the item you desire, we recommend returning the original item. Once your return is approved, we encourage you to proceed with a separate purchase for the new item. This streamlined process ensures a swift and seamless exchange experience.

 

Refunds

Upon receipt and inspection of your return, your return will be processed, and we will notify you regarding the approval status of your refund within 14 business days. If approved, the refund will be processed automatically to your original payment method. Kindly note that the processing time may vary as banks or credit card companies require additional time to finalize and post the refund. If 15 business days have transpired since the approval of your return, and you have not yet received the refund, please do not hesitate to contact us at info@goblacklyte.com for prompt assistance.